FAQ

What is the refund policy on Online Payment?

Le Five does not offer any refunds on Online Payment. It applies to all products or services purchases on our website.

What is your refund policy for payments made at the facility?

Le Five does not offer refunds for any payment that was made at the facility

If I purchased a pick up slot online, is my spot guaranteed?

Yes, your spot will be guaranteed until the start of the pick up. After the start of the pick up, you will be considered as not joining and your slot can be given to another player.

If the online pick up slots are sold out, are there more available at the facility?

Yes, we only sell a limited amount of slots online. The majority of the slots are sold at the facility on a first come, first serve basis. Come as early as possible to secure your spot.

What is Le Five Adult and Youth Pick Up?

Le Five Pick-Up is an open-play session. Players can show up as a full team, a small group, or on their own. Games are informal and self-organized, with no referees, or set rosters.

I'm coming alone or with 1-2 friends. Will I be placed on a team?

Our staff will do their best to help solo players and small groups join a team. However, we can’t guarantee a spot on a team or a set amount of playing time.

What am I paying for?

Your Pick-Up fee gives you access to the field during the session and the chance to join games. It isn’t a reservation for a spot on a specific team or for a minimum number of games.

Deposit Policy

In order to book a party at Le Five, we require a minimum $100 deposit to secure your date and time. This deposit is non-refundable.

Does Le Five provide a Party Host?

No, Le Five does not provide a party host. You are welcome to hire a third party if you would like.